Refund Policy
Effective: August 5, 2026 · Plain language, no fine print
The short version
You get 14 days free before anything is charged. After that it's month to month — cancel whenever you want and you're billed nothing further. We don't do contracts, lock-ins, or cancellation fees.
1. The 14-day trial
Every account starts with a 14-day trial. Your trial end date and the monthly price that applies afterward are shown to you before any payment details are taken. Cancel before your trial ends and you are never charged the monthly fee.
2. Monthly subscription
After the trial, the monthly fee is billed in advance each month via Stripe until you cancel. Cancellation takes effect at the end of the current billing period — your AI front desk keeps working through the period you already paid for.
Partial months are not pro-rated. If you cancel mid-month you keep the service until the period ends rather than receiving a partial refund.
If a month was billed because of an error on our side — a cancellation we failed to process, or a duplicate charge — we refund it in full. Email jeremiah@frontdeskprohq.com and we'll sort it same-day.
3. Setup fees
The one-time setup fee covers building your company knowledge profile, writing and tuning your AI receptionist's call script, provisioning your number, and testing the line. It is invoiced when setup work begins.
Consistent with our Terms of Service, setup fees are non-refundable once that work has started. If you cancel before setup work begins, the setup fee is refunded in full.
4. The Founding Guarantee
Founding clients are covered by this guarantee, which sits on top of everything above:
THE FOUNDING GUARANTEE: If Front Desk Pro doesn't capture $1,000 in booked work in your first 30 days, month 2 is free — and that repeats until we hit it. Counted the honest way: jobs booked × your stated average ticket, starting from your verified go-live.
It is a free month, not a cash refund — and it repeats until the target is met.
5. How to cancel
Email jeremiah@frontdeskprohq.com — same-day, no questions, no retention call. Once card payment is connected you'll also be able to cancel yourself from the billing page in your dashboard.
6. Questions
Anything unclear, ask before you buy: jeremiah@frontdeskprohq.com. See also our Terms of Service and Privacy Policy.