Terms of Service

1. The service

Front Desk Pro provides AI-assisted phone answering, lead follow-up, appointment capture, and reporting for your business ("the Service"). The Service assists your front desk; it does not replace your judgment about which jobs to take or how to price them.

2. Trials and billing

Plans start with a 14-day trial. Your trial end date and the monthly price that applies afterward are displayed before you provide payment details. After the trial, billing occurs monthly via Stripe until you cancel. You can cancel at any time from your billing page; cancellation takes effect at the end of the current billing period. Setup fees are one-time and non-refundable once setup work has begun.

3. Your responsibilities

You are responsible for the accuracy of your company profile (services, hours, pricing ranges, service area), for complying with laws that apply to your business communications — including call-recording consent rules in your state and text-messaging consent rules — and for promptly reviewing appointment and lead information the Service captures.

4. Acceptable use

No unlawful use, no spam, no sending messages to people who have opted out. We may suspend accounts that create legal risk for us or for recipients of their messages.

5. Disclaimers

The Service is provided "as is." AI-generated call handling can make mistakes; we work to minimize them. Except for the Founding Guarantee (Section 9), we do not guarantee any particular business outcome, call volume, or booking rate. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages — including lost profits or revenue from missed, dropped, delayed, or mis-handled calls, messages, or appointments — and our total liability is capped at the amounts you paid us in the three months before the claim.

6. Text message program (Front Desk Pro alerts)

Program name: Front Desk Pro alerts. Program description: if you opt in, we send you text alerts about your account activity — new leads, answered calls, and booked appointments captured by your AI receptionist. This is a transactional/notification program, not marketing.

Message frequency varies. Message and data rates may apply. For help, reply HELP or contact us at jeremiahrosario099@gmail.com. To stop receiving messages at any time, reply STOP; you will receive a single confirmation and no further messages.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information; mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Contact

Questions about these terms: jeremiah@frontdeskprohq.com. Mailing address: 680 North Lake Shore Drive, Suite 110 - 2822, Chicago, IL 60611.

8. What the Service is not

Front Desk Pro is a business front-desk assistant. It is not an emergency, medical, security, alarm-monitoring, or dispatch service, and it does not guarantee that every call is answered, transcribed, or booked. Do not rely on it for urgent or life-safety communications. If you have a life-threatening emergency, hang up and dial 911.

9. Founding Guarantee

THE FOUNDING GUARANTEE: If Front Desk Pro doesn't capture $1,000 in booked work in your first 30 days, month 2 is free — and that repeats until we hit it. Counted the honest way: jobs booked × your stated average ticket, starting from your verified go-live.

10. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute arising from these terms or the Service will be brought exclusively in the state or federal courts located in DuPage County or Cook County, Illinois.